Wilhelm Luxem GM of Hotel Baur au Lac, Zurich. Quality and a wonderful team of dedicated people delivering customised service to our guests. A top – class experience …. by Antonella Iozzo Mr. Wilhelm Luxem, first of all, what’s your story? I love People and Quality. This is why I have chosen a hotel career. The daily interaction with people is my oxygen. Guests, employees, supplier and business partners are…